Frequently Asked Questions

We sell both original and high-quality compatible remotes, depending on availability.
All compatible remotes are tested for 100% functionality and deliver the same performance as originals.

Each product page includes a compatibility list or supported brand names.
If you’re unsure, contact our team at +91 9873464098 Call or WhatsApp with your device model, and we’ll help you choose the right remote.

Most remotes come ready to use — just insert the batteries and start controlling your device.
For Voice Control remotes, you may need to pair them manually, please call us we provide easy setup guides and brand codes for pairing.

Yes! We offer universal remotes that can control TVs, set-top boxes, projectors, fans, and audio systems — all with one controller.

Simply browse our catalog, select your product, and click “Add to Cart.”
Proceed to checkout, enter your details, and complete the payment using one of our secure methods (UPI, debit/credit cards, or net banking).

We accept all major credit/debit cards, UPI, net banking, and digital wallets through secure gateways.

Absolutely. Our website uses SSL encryption and secure payment gateways to ensure all transactions and customer data remain 100% protected.

You can cancel your order only before it is shipped.
Once dispatched, it cannot be canceled — but you may be eligible for replacement if any issue occurs.

Yes, we provide Pan-India delivery through reliable courier partners.

Orders are usually delivered within 3–7 business days, depending on your location.
You’ll receive a tracking ID once your order is shipped.

Orders are usually delivered within 3–7 business days, depending on your location.
You’ll receive a tracking ID once your order is shipped.

Shipping is free on most orders. However, a small delivery fee may apply to certain low-value or remote-area shipments.

We follow a 7-day replacement-only policy.
If your item is defective, damaged, or not working, we’ll send a replacement after verification.

Contact us at +91 9873464098 within 7 days of delivery with:

Your order ID

Photo or video proof of the defect

Our team will review the request and arrange the replacement if eligible.

We offer refunds only if a replacement is unavailable (for example, out of stock).
Refunds are processed to your original payment method within 5–7 working days.

If your package arrives damaged or incorrect:

Report it to us within 48 hours of delivery with photos.

We’ll send a replacement at no extra cost after verification.

If the issue is caused by GrovCom (wrong or defective item), we’ll cover the shipping costs.
If the return is due to customer error (wrong model ordered), shipping costs will apply.

Try these steps first:

Replace the batteries with fresh ones.

Clean the sensor and button area.

Test the remote with your smartphone camera to check if the IR light blinks.

If it still doesn’t work, contact us +91 9873464098 — we’ll help you troubleshoot or replace it if needed.

Yes! Each universal remote includes a setup guide and brand codes.
Please call us on +91 9873464098 for step-by-step pairing instructions.

Of course! We offer a wide range of batteries, HDMI cables, wall mounts, and organizers — everything you need for your home entertainment setup.

Yes. We accept bulk purchase requests for businesses, hotels, and service centers.
Email us at contact@grovcom.in for customized pricing and delivery options.

Unless specified, our remotes do not carry a manufacturer’s warranty.
However, all products are tested before dispatch and covered under our 7-day replacement policy.

? Email: contact@grovcom.in
? Website: www.grovcom.in
? Address: SHOP NO 50 BLK-S DDA, MARKET MANGOLPURI CITY, Mangolpuri N Block, Delhi, North West Delhi-110083,Delhi
? Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM

Or Call US : +91 9873464098

? 100% Quality Assurance

? Affordable Pricing

? Secure Shopping Experience

? 7-Day Replacement Policy

? Fast Delivery Across India

? Dedicated Customer Support

We’re committed to giving you a smooth, reliable, and satisfying shopping experience every time.

At GroverEcommerce - GrovCom , we want you to be completely satisfied with your purchase.

We offer a 7-day replacement policy on all our products.
If you receive a defective, damaged, or incorrect item, you can request a replacement within 7 days of delivery.

To be eligible for replacement:

The product must be in its original condition with all packaging and accessories.

A valid proof of purchase (order ID or invoice) is required.

Replacement is applicable only for the same item — refunds are not available.

Once your request is verified, we’ll process the replacement promptly to ensure your satisfaction.

For assistance, please contact our customer support team at +91 9873464098