Welcome to Worldwide Electronic Store
Welcome to Worldwide Electronic Store
Last Updated: October 2025
Thank you for shopping with Grover Ecommerce – GrovCom (“we,” “our,” “us”).
We value your trust and aim to provide high-quality remote controls and accessories that meet your expectations.
Please read our Refund & Return Policy carefully to understand how we handle replacements and order issues.
We offer a 7-day replacement policy only — no refunds.
If you receive a defective, damaged, or non-functional product, you are eligible for a replacement of the same item.
You must notify us within 7 days of delivery by contacting our support team with order details and proof of the issue.
To qualify for a replacement, the following conditions must be met:
? The request is raised within 7 days of product delivery.
? The item is in its original packaging, with all accessories included.
? The product is found to be defective, damaged, or not working upon delivery.
? Proof such as a short video or photos showing the issue is provided.
Once verified, our team will approve the replacement and arrange for pickup or shipment of the new item.
We do not accept returns or replacements in the following cases:
? The wrong product was ordered by the customer.
? Physical damage caused after delivery.
? Compatibility issues due to incorrect product selection (e.g., remote not suitable for your device model).
? Product showing normal wear and tear or misuse.
? Missing original packaging, accessories, or manuals.
Please verify compatibility before ordering — you can always contact our support team for assistance.
Here’s how it works step by step:
Contact Us:
Email us at contact@grovcom.in (or use our contact form) with your order ID, issue description, and photos/videos of the problem.
Verification:
Our support team will review your case within 1–2 business days and confirm whether your product qualifies for replacement.
Pickup/Return:
If approved, we’ll arrange a pickup or request you to send the item to our return address (details will be shared via email).
Replacement Dispatch:
Once the returned product is received and verified, we’ll ship the replacement product within 3–5 working days.
While our primary policy is replacement-only, in rare cases where a replacement is unavailable (e.g., out of stock), we may issue a full refund to your original payment method.
Refunds, if approved, will be processed within 5–7 business days after confirmation.
Orders can be cancelled only before shipment.
Once an order is shipped, cancellation requests cannot be processed.
If the product is already dispatched, you may refuse delivery, and our team will handle it as per replacement eligibility.
If you receive a wrong or damaged product:
Report it to us within 48 hours of delivery with photos of the package and item.
Once verified, we will send a replacement at no extra cost.
Your satisfaction is our top priority.
If the replacement is due to a defective or wrong item, GrovCom will bear the shipping cost.
If the return is due to customer error (e.g., wrong product ordered), the customer will be responsible for the return shipping charges.
Always record a short unboxing video when you receive your order — it helps in quick resolution if issues arise.
Keep your invoice or order confirmation email for reference during any replacement request.
Products sold during clearance sales or discounts are non-returnable and non-refundable unless defective.
For all return or replacement requests, please reach out to:
? Email: contact@grovcom.in
? Website: www.grovcom.in
? Address: SHOP NO 50 BLK-S DDA, MARKET MANGOLPURI CITY, Mangolpuri N Block, Delhi, North West Delhi-110083, Delhi
? Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM
We believe in transparency, fairness, and customer satisfaction.
Every remote we ship is tested for functionality before dispatch, ensuring you get only the best-quality products.
If you face any issues, our team is always ready to assist and resolve them quickly.
