Privacy Policy
Last Updated: October 2025
Welcome to Grover Ecommerce – GrovCom (“we,” “our,” “us”).
Your privacy is important to us, and we are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website — www.grovcom.in.
By using our site or services, you agree to the practices described below.
1. Information We Collect
We collect information from you in several ways to process your orders and improve your shopping experience.
A. Personal Information
When you make a purchase or register on our site, we may collect:
Full Name
Email Address
Mobile Number
Billing and Shipping Address
Payment Details (processed securely via payment gateway)
We never store your complete card, UPI, or wallet information on our servers.
B. Non-Personal Information
When you browse our site, we may automatically collect:
Browser type, IP address, and device information
Pages visited, duration, and referral sources
Cookies and analytics data (to enhance user experience)
This information helps us understand customer preferences and improve website functionality.
2. How We Use Your Information
We use your information responsibly and only for legitimate business purposes such as:
Processing and fulfilling your orders
Sending order confirmations, updates, or support communication
Improving our products, services, and website content
Providing personalized product recommendations
Notifying you of special offers, new arrivals, or policy updates (only if you opt in)
Complying with legal or regulatory requirements
We never sell or rent your personal data to any third parties for marketing purposes.
3. Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience.
Cookies help us:
Keep items in your shopping cart
Remember your preferences
Analyze traffic and usage patterns
You can manage or disable cookies in your browser settings, but some features of the site may not function properly if you do so.
4. Sharing of Information
We only share your information with trusted entities that help us operate effectively:
Delivery partners: To ensure accurate and timely delivery
Payment gateways: To process your transactions securely
Analytics tools (like Google Analytics): To understand website performance
Customer support services: To resolve order or product issues
All third parties we work with are obligated to keep your information confidential and secure.
5. Data Security
We employ strict security measures to protect your data against unauthorized access, misuse, or disclosure.
Our systems use:
SSL (Secure Socket Layer) encryption
Secure payment gateways (Razorpay, Paytm, etc.)
Firewall protection and regular security audits
However, while we strive to ensure complete security, no online platform can guarantee absolute protection against all cyber threats.
6. Data Retention
We retain your personal information only as long as necessary to:
Complete your transactions
Provide customer support
Comply with legal or tax obligations
After that, your data is safely deleted or anonymized.
7. Your Rights and Choices
As an Indian consumer, you have the right to:
Access or request a copy of your personal data
Correct inaccuracies in your data
Withdraw consent for marketing emails at any time
Request deletion of your account or personal information (where legally permitted)
To exercise these rights, please contact us at privacy@grovcom.in or support@grovcom.in.
8. Third-Party Links
Our website may contain links to third-party websites (such as brand partners or blogs).
We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies before sharing any personal data.
9. Children’s Privacy
Our services are intended for users aged 18 years and above.
We do not knowingly collect personal data from minors.
If we discover such data, it will be deleted immediately.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements.
Updated versions will always be posted on this page with a revised “Last Updated” date.
Continued use of our website after updates indicates your acceptance of the new terms.
11. Contact Us
If you have any questions, feedback, or complaints about our Privacy Policy or data handling practices, please contact:
Email: support@grovcom.in
Website: www.grovcom.in
Address: SHOP NO 50 BLK-S DDA, MARKET MANGOLPURI CITY, Mangolpuri N Block, Delhi, North West Delhi-110083,Delhi
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Grover Ecommerce – GrovCom Privacy Commitment
We believe in transparency, security, and respect for your privacy.
Your trust is our greatest priority, and we’ll continue improving our systems to keep your information safe and confidential.
