Terms & Conditions
Last Updated: October 2025
Welcome to Grover Ecommerce – GrovCom!
By accessing or purchasing from our website (“we,” “us,” “our”), you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
Grover Ecommerce – GrovCom (“the Website”) operates as an online marketplace specializing in remote controls for TVs, ACs, stereos, fans, projectors, and related accessories.
By using this website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or guardian.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the site after such changes implies acceptance of the revised terms.
2. Products and Services
All products displayed on the Website are subject to availability.
We make every effort to display accurate information, including descriptions, images, and pricing. However, minor variations in color, shape, or packaging may occur due to manufacturer updates or display differences.
GrovCom reserves the right to limit quantities, discontinue products, or refuse service at our discretion.
3. Pricing and Payment
All prices listed are in Indian Rupees (?) and include applicable taxes unless stated otherwise.
We accept secure online payments through trusted gateways (e.g., credit/debit cards, UPI, Net Banking, and Wallets).
Orders will be processed only after successful payment confirmation.
In case of a pricing or listing error, GrovCom reserves the right to cancel or adjust any affected orders after notifying the customer.
4. Shipping and Delivery
We provide Pan-India delivery through reputed courier partners.
Orders are typically processed within 1–2 business days.
Delivery times vary based on your location (generally 3–7 working days).
Customers will receive tracking details once the order is shipped.
Delays caused by logistics providers, weather, or public holidays are beyond our control.
5. Return & Replacement Policy
We offer a 7-day replacement policy only.
If your product is defective or non-functional upon arrival:
Contact us within 7 days of delivery at [your support email/contact form link].
Provide order details and, if requested, a short video or photo proof of the issue.
Once verified, we will arrange a replacement of the same item.
?? Returns are not accepted for reasons like wrong product ordered, physical damage after delivery, or compatibility issues caused by incorrect product selection.
For more details, please refer to our [Return Policy] page.
6. Warranty Disclaimer
Unless otherwise stated, products sold by GrovCom do not carry manufacturer warranties.
However, every product is quality-checked and tested before dispatch.
GrovCom is not responsible for damages resulting from misuse, electrical faults, or third-party repairs.
7. Intellectual Property Rights
All website content — including text, images, logos, and product data — is the property of Grover Ecommerce – GrovCom.
You may not reproduce, modify, or distribute any material without our written consent.
8. Limitation of Liability
GrovCom shall not be liable for:
Any indirect, incidental, or consequential damages.
Loss of data, profits, or business opportunities due to product misuse or unavailability.
Any issues arising from third-party shipping or payment failures.
Our maximum liability is limited to the amount paid for the product.
9. User Responsibilities
By using our site, you agree not to:
Use false information while registering or ordering.
Attempt to hack, disrupt, or misuse the site’s functionality.
Post offensive or misleading reviews.
Violations may lead to order cancellation or legal action.
10. Privacy Policy
We respect your privacy.
All personal data collected is used solely to process orders, improve services, and communicate offers.
We never sell or share your data with unauthorized third parties.
For more details, visit our [Privacy Policy] page.
11. Governing Law and Jurisdiction
These Terms are governed by and interpreted according to the laws of India.
Any disputes will be subject to the jurisdiction of the courts of [your city/state, e.g., Mumbai, Maharashtra].
12. Contact Information
For any questions, complaints, or feedback, please contact:
? Email: contact@grovcom.in
? Website: www.grovcom.in
? Address: SHOP NO 50 BLK-S DDA, MARKET MANGOLPURI CITY, Mangolpuri N Block, Delhi, North West Delhi-110083,Delhi
By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
